Now, with the emergence of SaaS and its different uses, such as in marketing, the term has taken on a different meaning. By definition, a knowledge Telephone Number List base is a self-service repository or library used to store easily Telephone Number List retrievable information about your product, service, or topic. Essentially, it is a collection of internal or external information about a company, structured in such a way that it can help ideal employees or customers find answers to their questions or concerns. Today, knowledge bases have become a Telephone Number List integral part of any knowledge management system.
As such, they appear in different formats and with different uses. Keep reading, below you will read what exactly this concept is, its types, the importance Telephone Number List of having a successful knowledge base and what to include in one. Knowledge Base: What is it and why do I need one? Types of knowledge bases Importance of having a Telephone Number List successful knowledge base How to create a knowledge base? 4 key points to include in a knowledge base: What is it and why do I need one? As we mentioned earlier, a knowledge base is simply a data repository that functions as a self-service help desk for customers and employees. Contains Telephone Number List information about the service, product or a specific topic.
These examples can be: frequent questions; procedural articles; troubleshooting guides, or anything leads want to know about the services Telephone Number List offered So that's how a good knowledge base is a perfect solution to provide excellent customer service while expanding the customer care program. At the same time, it also helps work teams to perform their Telephone Number List functions more effectively by allowing them to focus on their tasks and what is really important. Types of knowledge bases As such, knowledge bases can be Telephone Number List differentiated based on their functionality.